Ko‘rishlar soni 134,482
Let’s talk about Tesla quality control on the Model Y and how it keeps affecting customers buying Model Y’s.
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I’ve already made two videos talking about my process with quality control issues. The first was about all the issues that Tesla couldn’t seem to fix on my Model Y. After that I made another video about how Tesla was able to fix my car, but still there were a couple issues they were waiting on parts to fix, and at this point everything has been fixed after 4 service appointments.
It seems like there are two camps with these issues, and I sit somewhere in the middle.
The first group of people think that quality control issues mean that Tesla is a terrible company who makes terrible products. End of story.
The second group of people think that quality control issues are blown out of proportion, and it’s just a bunch of whiny babies who want to criticize Tesla, and get views on videos. They also tend to think that Tesla is literally the best company in the history of planet earth and can do no wrong.
I’m somewhere in the middle, along with most Model Y buyers, and reviewers that I’ve seen. These quality control issues are bad, and there is no excuse for them. They are something Tesla absolutely needs to remedy, but for the time being, it’s what Teslas come with, and what to expect when buying one, but overall the core functionality of the car is solid, and worth it.
Even Marques Brownlee (MKBHD), one of the biggest tech reviewers out there was given a review Model Y by Tesla with plenty of issues. He pointed out that Tesla knew it was going to be reviewed by him, had a chance to look it over before giving it to him, and still it came with large panel gaps, a loose sun visor, misaligned hazard button, uneven front trunk lip, and a loose spoiler.
This is a gamble on Tesla’s part because every service center will be different, and could provide a very negative experience for customers. On top of this, with no other car are you expected to schedule service immediately after delivery. Like you paid for it, and now you need to get it up to the standard of other car companies by taking it in for service yourself.
That’s a gamble because you’re hoping that the customer finds the car worth that struggle.
So let’s get into this gamble a little. I wanted to see how other customers feel when getting their cars delivered, and dealing with issues. Do they still love the car? Do they feel like they wasted their money?
All of the issues in my car were pretty simple fixes, besides the Model Y Rear seat alignment. As you’ll see, nearly every model Y delivered has this flaw. The rear seats just don’t line up, and in turn they rattle.
The main issue I had that affected the driving of the car was the front trunk bug. This is pretty common on the Model Y, but not as widespread as the rear seat alignment. Basically it thinks the front trunk is open when it isn’t. In turn it flashes at you constantly, and if you’re in autopilot, it forces you to take over.
This brings us to the Model Y owners I spoke to who all had many different issues. It seems that almost everyone needs a Model Y service appointment right after delivery for varying degrees of issues. Overall, most have been taken care of well by Tesla service, but in some cases, it has been a nightmare.